For return and refund, please read of return policy first here. For cancellation and refund please see section B of the Refund policy. If you meet the below mentioned criteria, then you can start a refund request by contact us at [email protected]
For any question, you can always contact us at [email protected]
A). In-Transit orders are not eligible for Refund or Cancellation:
Please note that orders that are in transit are not eligible to be refunded or cancelled as it is not with us. Even it is canceled and refunded, it will reach the provided address given by the customer.
B). Cancellation and Refund of Your Order:
You can request to cancel and refund your order within 24 hours of placing your order. Cancel and refund request received after 24 hours of placing your order will not be facilitated as we process your order for courier dispatch. Please immediately let us know if you want to cancel your order within 24 hours of your purchase. To cancel your order, you can always reach us at [email protected] and our support representative will get back to you immediately.
C). Return and Refund:
To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We have a 30 days return and refund policy, which means you have 30 days after receiving your item to request a return and refund.
If your return and refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the return shipping cost will be paid by the customer alone (It depends on the local shipping rates in your area). To know more about the return process, please see our Return policy here.
D). Broke/Defective item/ wrong item shipped and Refund:
Damaged or wrong item shipped are not eligible for refund, however if it is company’s fault then we are liable to send you the package in good state or the original product you ordered and you don’t have to pay any additional charges on it.
If your package is damaged then immediately reach us within 2 days of receiving the product. Request to change in order received after 2 days will not be entertained. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note the return or exchange is only applicable within 2 days of you receiving the product. The 2 days is calculated from the time the tracking shows the product is delivered. To know more about damage items return process, please read section (I) of the return policy here
E). Exchanges:
The customer can request to exchange the product within 2 days of receiving the product. In case the exchange product price is higher than the product return, the customer have to pay in full the remaining amount to take ownership of that product. Please note that all the shipping cost in case of exchange will be solely bear by the customer alone. Please read below mentioned conditioned before you proceed with any exchange id your exchange request is accepted. To know more about the exchange policy, please read section (B) of the return policy here
F). Non-returnable items
Please note that several type of good are exempt from being returned and you cannot return them once purchased:
- Custom products (such as special orders or personalized items)
- Limited Edition Items created with one time limited stock only.
- Candles, or other perishable goods that has onetime usage life
- Any product that needs to be assemble before use, or is custom in nature.
- Damaged or wrong item shipped are not eligible for refund, however if it is company’s fault then we are liable to send you the package in good state or the original product you ordered and you don’t have to pay any additional charges on it.
G). Approval of Refunds:
We will notify you once if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank to process the refund.
H). Late or missing refunds (if applicable)
If you have not received your refund then please check the following before contacting our support team (Please note we are always available for your assistance if needed so you can contact us without hesitation)
- Check your bank account again.
- Contact your credit card company/bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Our support team will get back to you ASAP
CONTACT US
- Address: Map of Marché des Éclusiers 400 R. de la Commune O , Montréal , Quebec H3C 0N8 , Canada
1844-704-2105- Email: [email protected]